Episode 84

Are QR Codes Slowly Killing Hospitality?

Listen: On spotify

Watch: On youtube

Convenience is changing the way we dine — but is it improving the experience?

What starts with a glass of Tasmanian Pinot Noir quickly turns into a broader conversation about the future of hospitality, as restaurants increasingly embrace QR ordering, delivery platforms, automation, and restaurant technology.

From QR codes on tables to robots delivering pizzas, this episode explores the growing tension between efficiency and hospitality. While technology can help reduce labour pressure, increase ordering speed, and drive sales, it can also remove the personal interactions that often define a memorable dining experience.

The conversation also examines the economics behind modern hospitality — rising labour costs, delivery app commissions, staff training, customer expectations, and the challenge of balancing profitability with genuine service.

Most importantly, it asks a simple question: just because technology can improve convenience, does that mean it improves hospitality?

A practical discussion for restaurant owners, venue operators, hospitality professionals, and anyone curious about where the industry is heading next.